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Fingerprinting FAQs


Answers to some of the frequently asked questions about our ID Solutions.

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What is U.S. DoJ Order 556-73 and Title 28 CFR Part 16?

The U.S. Department of Justice Order 556-73, also known as Departmental Order, establishes rules and regulations for you to obtain a copy of your Identity History Summary for review or proof that one does not exist.

Under federal law, you can use your Identity History Summary to review, correct, or update your own personal record. Identity History Summaries are not to be used for employment or licensing. Questions on employment or licensing background checks should be directed to the State Identification Bureau for the state requiring the background check.

Where can I get my fingerprints taken?

Click HERE to find our nearest LiveScan location. If you can’t locate a LiveScan location please click HERE to find the closest law enforcement agency.

How can I retrieve my completed FBI Background Report?

Because we value your privacy, we have made it a priority to send the finished report directly to you while also taking every precaution to safeguard your results.

After your FBI Background Check has been processed:

  • You will receive an email notification with a link to a secure website.
  • For your security, this website uses a 2-part authentication process:
  1. Use your username and password to log in to this website
  2. Enter a 7-digit authentication code which will be sent to your mobile phone

If you are using a traditional landline or prefer not to receive texts, please follow the process to receive a phone call for the 7-digit authentication code:

  1. Provide your phone number as indicated.
  2. You’ll receive a call with the code you must use to retrieve your FBI report.
Will the personal information I provide be protected?

Yes! As a provider of background screening information, we are committed to – and experienced in – the highest level of security.

We follow a strict security protocol that allows us to maintain access to FBI information, as well as other sensitive information. You can rest assured that we will handle your request with your security in the highest regard.

Can you send my FBI Criminal Report to an address outside of the United States?

No. The FBI prohibits channelers disseminating your information outside of the United States. information. You can rest assured that we will handle your request with your security in the highest regard.

Can my FBI Criminal Report results be sent to another individual?

You may have your FBI Report mailed to a designated attorney.

How can I update or dispute my FBI record?
The FBI does not have the authority to modify any criminal history information.
The data contained in the FBI Reports is compiled from information provided by federal, state, and local agencies. The correction of these records must be handled by the contributing agency.
You must contact the appropriate agency in the state of the arrest record to request further information, correction, or updating.
How do I challenge information reported by the FBI?
You may challenge your criminal history information if you have proof or supporting documentation as to the discrepancy in question. A written record challenge request must be sent, along with your supporting documentation, to the following address: